By purchasing any products from funnybugbees.com you agree to the following terms and conditions.
All parts are pre-cut for you to the final dimensions. Use a tape measure or ruler to identify each piece and construct as shown in the photos which are located on the customer instructions page located here: Product Instructions. You will need to use a T-50 stapler, nails, screws, hammer, glue and possibly other tools. If you purchase unassembled products from us it is assumed you have enough woodworking experience to complete the project. We do not give refunds due to you not being able to construct the item, or for items you damage attempting to construct them.
Cutting wood to final dimensions and then waiting for several days (shipping time) to construct it often causes some warpage of the wood as more grain is exposed to the elements. You understand that unassembled products may be slightly warped and require you to use clamps during the assembly process to align parts for securing with nails, glue or screws. You further agree that warped, unassembled products are not warrantied. You may, however, return them to us and we will assemble the products for you. There will be a $5.00 fee per item for us to assemble them. You agree to pay shipping in both directions to use this service. You further agree that unassembled products are sold "As Is" and no refunds are available for any products purchased unassembled which arrive with warpage. We do not warranty wood parts you break during your attempt to construct the items. If you have items which are broken during shipment and were purchased unassembled, they must be reported to us the day the item arrives at your shipping destination in order for it to be warrantied. It is assumed any items which you report broken after the day they arrived at your shipping location, were broken during your attempt to construct them.
You are billed at the time of purchase for your items. We use UPS to give us shipping quotes during your checkout. These are not always exact and it is common for us to either give you a credit for a shipping overcharge, or need to collect additional shipping from you once the package is packaged for shipment with final weight and dimensions. Once shipping has been verified you will either be charged the remainder or refunded the balance of what remains of the shipping amount we charged you during checkout.
We use exclusively UPS for shipping. They are who provide the shipping quote in our shopping cart. It is not always exact. If the actual shipping cost differs from actual cost we will refund you the overcharge, or call you to collect any additional charge needed if we undercharged you.
Why do we do this?
The size of your package varies greatly depending on whether you purchase your products assembled (larger dimensions) or unassembled (smaller dimensions). You will be contacted by phone or email within 24 hours of your purchase with a shipping quote (except on UPS holidays and weekends) in which case you will be contacted on the first day after your order that UPS is open for business. At that time you will be charged for the difference in the shipping pre-pay and the actual shipping total. We attempt to get you the least costly shipping method based on your package dimensions and weight. We use UPS exclusively for shipping. Funny Bug Bees is not responsible for damage during shipment. If you wish to have the items you purchase insured for shipping, please inform us in the "Add comments about your order" box on step 4 of the checkout process.
Order Lead Time
We try to keep a supply of all products in stock. However, sometimes, due to a high number of incoming orders, we must craft some products for some orders as they come in. This can cause a lead time of up to 72 hours depending on the size of the order before it ships. If your order will take more than 24 hours to ship, you will be notified via email.
If you order your products painted, please allow an extra 24 business hours for production in addition to the 24 hour guarantee already in place for shipment of your order. Painted products will be shipped within 48 business hours of order placement!
We offer a 100% money-back 30-day guarantee on all orders placed on our website or purchased in person at our location, with the exception of unassembled products you ordered, tried to construct and damaged. If you are not satisfied you will receive a complete refund minus the shipping fees. You are responsible for return shipping to return the item to us. **You pay shipping cost in both directions if you wish to obtain a refund for your purchase**. Items must be in new, unused condition to be eligible for a refund. Items returned used, or not in new condition will be held for you to arrange for shipping back to you or for you to pick up at our store. You will not receive a refund for those items.
Defects in workmanship
Most orders over $175 will ship free of charge. Exceptions to this are as follows:
- Orders requiring more than one large box. In the case of an order requiring multiple large boxes we will pay the shipping cost of the first container only and only up to a total of $40.
- On orders in a single box, with a total shipping cost of over $40 in UPS fees, Funny Bug will cover the first $40 and the remaining balance will be split 50/50 with the customer.